Key areas of expertised
- New employees
- Restructuring IT organization
- IT people management
Description of service
Hires and fires. RMs must invest the time to hire qualified people who can help the projects achieve their goals. Also important is the need to appropriately address poor performers.
Performs resource planning and allocation. Only RMs can make job assignments. (A project manager can, however, assign tasks and action items as they relate to a project member’s assigned job.) RMs must anticipate and plan for future demands of their resources (direct reports).
Defines roles and responsibilities for direct reports. RMs ensure that their direct reports not only understand their jobs, but also understand how they will be measured against performing their jobs satisfactorily.
Supports direct reports in meeting their commitments. RMs work with their direct reports to help them be successful. This includes reviewing their plans and routinely tracking their progress.
Is a catalyst to resolve domain-related problems. RMs ensure that all problems within their domain are being addressed with the appropriate sense of urgency.
Evaluates performance of direct reports. Although verbal input from others can be solicited, RMs are fully accountable to work close enough with their direct reports to fairly evaluate their performance.
Compensates and awards direct reports. RMs have the duty to appropriately compensate and award. Better to err on the side of too many and too large awards, than too few and too small.
Provides career counseling and development. Each human resource needs to be nurtured to reach his or her potential. RMs must be available and accessible to work with and help develop their direct reports, including in areas of training and job opportunities.
Promotes a productive work environment. RMs have the responsibility to ensure continual improvement in the productivity of direct reports, both on long-term projects as well as from project to project.
Serves as channel for company communications. RMs serve as conduits for the dissemination of company-related information to direct reports. The RM puts a face on the corporation with which the direct reports can communicate.
Executes company policies and practices. RMs are the enforcement arm for company polices and practices as they relate to the RM’s domain of responsibility. This includes ensuring compliance with legal issues in such areas as products and services, workplace safety and contractor relationships.
Secures future work opportunities. RMs strive to practice a full employment policy for direct reports whose performance is satisfactory. The best RMs do not resort to downsizing as a standard or convenient method of managing the business. Instead, they accept responsibility for seeking and developing new business opportunities, while the direct reports focus on driving the day-to-day operations
We try find the best resources and cheapest prices but not sacrificing on the quality, we work with the customer to make sure that we understand the needs and requirement to able to provide the right resources for that company and are flexible in pricing and our solutions (freelance or Fixed person/Off shore or On shore)
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures